Privacy Policy

2. Who are we

2.1   www.janettedickinson.com is a website operated and owned by Janette Dickinson 65 The Mount, York, UK YO24 1AX. Janette Dickinson is registered as a data controller on the Data Protection Register as required by the Data Protection Act 1998, registered number ZA121434.

2.2    We can be contacted by email at hello@janettedickinson.com,  or by post at the above address.

3. What does this policy cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your rights

4.1    As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1    The right to be informed about Our collection and use of personal data;
4.1.2    The right of access to the personal data We hold about you (see section 5);
4.1.3    The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 2.2);
4.1.4    The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 2.2
4.1.5    The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6    The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7    The right to object to Us using your personal data for particular purposes; and
4.1.8    Rights with respect to automated decision making and profiling.

4.2    If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 2.2 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3    For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What data do we collect?

Contact Forms and Bookings

Depending upon your use of Our Site and whether you become client of Janette Dickinson – Coach and Psychotherapist, We may collect some or all of the following personal and non-personal data (please also see section 9 on Our use of Cookies and similar technologies):

5.1    name;
5.2    business/company name
5.3    job title;
5.4    profession;
5.5    contact information such as email addresses and telephone numbers;
5.6    demographic information such as post code, preferences, and interests;
5.7    how you heard about us
5.8    IP address;
5.9    web browser type and version;
5.10  operating system;
5.11  a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

How do we get your consent?

5.12    When you provide us with personal information to complete a transaction online, via post or over the phone, or verify your credit or debit card to purchase sessions or other products/services, you consent to our collecting it and using it for that specific reason only. This is processed as part of the ‘contractual’ lawful basis.  If you have filled out a form and agreed to receive emarketing from us, this is also processed as part of the ‘consensual’ lawful basis. You may also receive emails containing information pertinent to your purchase or enquiry, such as information you need to be aware of and  reminders. This is classified under the ‘Legitimate Interests’ lawful basis.

5.13    By using Our Site you agree to our Cookie Policy. You may restrict Our use of Cookies by using the privacy settings in your browser. For more information, see section 9.

5.14    You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

Access to your data

5.15    You can check the information that we hold about you at any time by contacting Us with the details provided in section 2.2.  Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. If you find any inaccuracies, we will delete or correct them promptly, usually the next working day. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How to withdraw your consent

5.16    You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting Us using the details provided in section 2.2

Comments

5.17 When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

5.18 If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

6. How we use your data

6.1    All personal data is processed and stored securely (for more details on security see section 7), for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under GDPR at all times.

6.2    Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails or registering on Our site. Specifically, We may use your data for the following purposes:

6.2.1    Supplying Our services to you (please note that We require your personal data in order to enter into a contract with you and be able to fulfill our services to you), including processing your payments, and sending confirmation and other related information to you
6.2.2    Providing and managing your Account
6.2.3    Providing and managing your access to Our Site
6.2.4    Personalising and tailoring your experience on Our Site
6.2.5    Keeping a record of your orders and bookings.
6.2.6    Replying to emails from you
6.2.7    Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the ‘Manage Your Preferences’ link included in marketing emails or by contacting us directly)
6.2.8    Market research
6.2.9    Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.

6.3    With your prior permission and/or where permitted by law, We may use your data for marketing purposes which may include contacting you by email, telephone, text message and post with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4    You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

7. How and where we store your data

7.1    We only keep your personal data for as long as We need to in order to use it as described above in sections 5 and 6, and/or for as long as We have your permission to keep it, or for as long as required by law if applicable.

7.2    Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

7.3    Steps We take to secure and protect your data include:

7.3.1    Computers that hold your personal data are password protected.
7.3.2    Data stored from Our website is stored with a web hosting service located in the UK under GDPR complaint conditions. The hosting service (Tsohost) data centres are staffed 24 hours a day every day of the year, with strict access controls, extensive CCTV coverage, and online firewall protection.

8. Do we share your data?

8.1    We take your privacy very seriously and do not disclose your personal information to any unconnected third parties.

8.2    In certain circumstances, however, We may be legally required to share certain data held by Us, which may include your personal data; for example, where We are complying with legal requirements, a court order, or a governmental authority, where We are involved in legal proceedings. Any such disclosure of personal information will be strictly controlled and made fully in accordance with the current UK legislation.

8.3    We may sometimes contract with third-parties to enable us to supply our services to you. These may include payment processing gateways (We use PayPal), or emailing platforms. The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us or for you.
8.3.1     In some cases, the third-parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
8.3.2    Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. We use PayPal as a payment gateway.
8.3.3    We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such anonymous data with third parties such as prospective affiliates or partners. Data will only be shared and used within the bounds of the law.

8.3.4 Visitor comments on Our Site may be checked through an automated spam detection service.

External links

8.4.1   When you click on links on our website, some may direct you away from Our Site, this includes embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements too. Once you leave Our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.